Riverand Cinder document

Privacy Policy

This policy explains how Riverand Cinder handles personal information collected through this website, direct communications, and venue-related enquiries. It applies to our restaurant, card room, and offline poker venue at 48 Ember Lane, Fitzroy VIC 3065, Australia. Poker-related activity described by Riverand Cinder is conducted in person at the venue; this website is not an online poker or casino service.

How this policy applies depends on how you engage with us: when you browse the website, send an enquiry, discuss a venue matter, or receive a communication connected with an enquiry or arrangement. Please use the privacy contact details at the end of this policy if you have a question about your information or this document.

01 — Information

Information Riverand Cinder may collect

The information we handle will depend on the way you interact with Riverand Cinder. The examples below are intended to help you recognise common types of information; they are not an exhaustive list.

Information provided directly

We may collect information when you choose to submit an enquiry, make a reservation-related request, contact the venue, or otherwise provide details to us. This can include your name, email address, telephone number, message content, and details relevant to the request. For example, an enquiry may concern group dining, a restaurant visit, poker tables, card-room questions, Texas Hold’em tournaments, or another poker-event matter. If follow-up is needed, we may use the contact details you supplied to communicate about that request. You may contact us at [email protected] or on +61 3 9417 8392.
Website and device information

When you use our website, technical and usage information may be generated to help operate, secure, and understand the site. Depending on the technology in use, this may include an IP address, browser or device type, pages viewed, a referring page, approximate location inferred from an IP address, and the timing of interactions. We use conditional, practical information here because website settings can change over time. For further information about cookies and related website technologies, please read our Cookie Policy.
Information arising from venue communications

Messages and conversations with the venue may contain information relevant to a dining, group, card-room, or poker-event enquiry. We ask that you provide only the information reasonably needed for us to understand and respond to your request. Please do not send unnecessary sensitive personal information through general email, telephone, or website contact channels. If a detail is not relevant to your enquiry or arrangement, it is usually best not to include it in an initial message.

02 — Use

Why information is used

Riverand Cinder may use information for the practical purposes connected with the way it was provided, including the following.

Responding to requests

We may use the details you provide to reply to table, group, venue, card-room, poker-table, tournament, or general enquiries and to communicate about the request. Poker references in this context concern in-person venue information and event communication, not online play. A response may require us to follow up using the email address or telephone number you supplied, particularly where further detail is needed to understand the enquiry. We do not promise availability or a particular confirmation timeframe through this policy.

Managing venue relationships

Where relevant to your enquiry or arrangement, information may be used to administer dining or event-related arrangements, communicate practical changes, and support a safe, orderly venue experience. This may include clarifying the details of a request or contacting you about a matter you have raised. The purpose is to manage the relationship and the relevant venue communication, rather than to profile guests or treat poker events as online gambling products.

Operating and improving the website

Technical and usage information may assist us to maintain website function, security, performance, and the relevance of website content. This can include understanding whether pages work as expected and how visitors move through publicly available information. Cookies and similar website technologies may be relevant to this activity; our Cookie Policy provides the separate information available about those technologies and related preferences.

Meeting applicable responsibilities

Information may be used or disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect rights, or address security and operational issues. These uses are limited to what is reasonably necessary in the circumstances and do not expand the purposes for which information is otherwise handled. We aim to approach these matters practically and proportionately, with regard to the context of the enquiry, communication, or website activity involved.

03 — Disclosure

Disclosure and service providers

People and providers supporting the venue

Riverand Cinder may share information with people or service providers who help operate the website, communications, restaurant, venue, or related administrative functions, where this is needed for the purposes described in this policy. Any sharing should be limited to information reasonably necessary for the relevant task. We do not list providers or platforms here because the services supporting our operations may change. The important point is that information is not shared simply because it is available; the sharing must relate to a genuine operational need.

Support may be needed to maintain website or communication functions.
Administrative assistance may be needed to respond to or manage a venue-related request.

Required or protective disclosures

We may disclose information where required or permitted by applicable law, in response to a lawful request, or where reasonably necessary to protect Riverand Cinder, visitors, staff, or others. This does not give us an unrestricted right to share personal information. Any disclosure in these circumstances is intended to be proportionate to the issue involved and limited to what is reasonably necessary for the legal, protective, security, or operational purpose.

Business changes

If a genuine business transaction or restructuring becomes relevant, information may be handled in connection with that process where lawful and appropriate. This is a contingency statement only and does not mean that any transaction is planned. In those circumstances, Riverand Cinder would seek to apply reasonable protections appropriate to the information and context involved.

04 — Care

Security, retention and links

Security

Reasonable safeguards

Riverand Cinder takes reasonable steps appropriate to the nature of the information to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. The safeguards that are appropriate can depend on the information and the way it is handled. We also encourage visitors to use care when sending personal information through electronic channels and to avoid including unnecessary details in a general enquiry. No method of transmission over the internet or method of storage can be guaranteed to be completely secure.

Retention

Retention and deletion

Personal information may be retained for as long as reasonably needed for the purpose for which it was collected, to manage records, resolve enquiries, meet applicable responsibilities, or address disputes. The appropriate period can vary according to the context of the information and the nature of the communication or arrangement. Where information is no longer reasonably required, it may be deleted or de-identified where appropriate. This policy does not set fixed retention periods or promise automated deletion for every type of record.

External sites

External links

Our website may link to third-party sites. Riverand Cinder is not responsible for the privacy practices of external sites, even where a link is provided for convenience. Before using an external service or providing information to it, we encourage you to review that service’s own privacy policy and terms.

05 — Your choices

Your privacy choices and requests

You can contact Riverand Cinder if you need help with personal information connected with an enquiry, communication, or website interaction.

Access and correction

Privacy contact

You may contact Riverand Cinder to request access to personal information held about you, or to ask for correction of information you believe is inaccurate, incomplete, or out of date. We may need enough information to verify the request and locate relevant records before we can consider it properly. Requests will be considered in accordance with applicable requirements and the circumstances involved. To begin, you can email [email protected] or call +61 3 9417 8392.

Direct marketing and communications

Where marketing communications are provided, you may be able to follow the unsubscribe or opt-out instructions included in that communication. You may also contact Riverand Cinder at [email protected] to ask not to receive future promotional communications. This does not necessarily prevent operational responses that are needed to deal with an active enquiry, arrangement, or issue you have raised with the venue.

Concerns and complaints

If you have a privacy concern, please contact Riverand Cinder first and include enough detail for us to understand the issue and provide a meaningful response. We will consider the concern and respond through an appropriate pathway based on the information available. A calm, clear description of the communication, information, or event involved will help us identify the relevant context without asking you to provide unnecessary sensitive details.

06 — Ongoing

Children and policy changes

Children and younger visitors

This website and the venue information on it are not directed to children. Riverand Cinder does not knowingly seek to collect personal information from children through the website. If a parent or guardian has a concern about information that may have been provided by a younger person, they may use the privacy contact details below so that we can consider the concern in context.

Updates to this policy

Riverand Cinder may update this policy from time to time to reflect operational, website, or legal changes. The current version will be made available on this page. If you wish to stay informed about how we describe our privacy practices, please review this page periodically. We do not provide a version number, changelog, or separate notification promise through this policy.

07 — Contact

Contact Riverand Cinder about privacy

For privacy questions, access or correction requests, communication preferences, or concerns, please contact Riverand Cinder using the details below. A clear subject line such as “Privacy enquiry” may help route your message. In your initial contact, please do not include unnecessary sensitive personal information.

Email: [email protected]
Phone: +61 3 9417 8392
Venue: 48 Ember Lane, Fitzroy VIC 3065, Australia